How do I track my order?
All Happy Mammoth orders are shipped with full order tracking and require a signature on delivery. There are no exceptions to this.
You’ll be sent an email with your tracking number once your order has been shipped, so you can check its whereabouts at ALL times.
How long does ordering processing take?
Your order will usually be processed on the same or next business day. Whether it’s same or next business day depends on the time of your order. Generally speaking, orders before 12pm will be processed same day. Orders after 12pm are generally processed the following.
This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the NEXT business day. Orders are NOT processed and fulfilled by our warehouse on weekend days.
When should I expect my delivery?
Our time frame for delivery is 3-5 business days, depending on where in the European Union you are located. These timeframes will also depend on when we receive the order, as our warehouse works Monday through Friday from 8:30am to 5:00pm (GMT+1).
Please note that orders do not ship on the weekends or major holidays and keep in mind that once the parcel leaves our warehouse, we don’t have any control over when it will arrive.
Sometimes it’s superfast and other times it can be delayed.
What happens if my parcel is delayed?
We work incredibly hard to get your parcel to you quickly, but as we ship with third-party carriers, once it’s with the courier it is out of our hands.
So, we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing, please contact us on Facebook Messenger or email our dedicated customer support team at firstname.lastname@example.org. So we can provide you with the fastest possible response, please provide us with your order number and the actual name you ordered with.
All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends, so you will not receive a response until the next business day.
Whilst we endeavour to provide assistance superfast, we will not tolerate abuse or customers who send three messages within a day regarding the same matter. Anyone who does this with will be placed at the back of the queue.
I entered my shipping address incorrectly. What should I do?
We want to make sure you receive your Happy Mammoth products ASAP, so make sure you enter the correct shipping address and right contact name of the person who will be able to receive it at the time of purchase. This is your responsibility.
If you make a mistake, or things change, contact us immediately and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!
Please note that we get charged €9.00 by our warehouse for providing incorrect addresses because it creates a lot of extra hassle, slowing down the efficiency of the warehouse. If you provide us with the wrong address, you will incur this €9.00 charge before we can make the change.